Terms of service
Terms and Conditions
Effective Date: [12/07/2025]
Welcome to Simply Mugs. These Terms and Conditions ("Terms") govern your use of our website, services, and products. By accessing or purchasing from simplymugs.co.uk, you agree to be bound by these Terms. Please read them carefully before proceeding.
1. Definitions
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“We”, “our”, “us” refers to Simply Mugs.
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“You”, “your” refers to the customer or user accessing this website.
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“Website” refers to simplymugs.co.uk.
2. Orders & Fulfilment
All products are made to order using print-on-demand services. Orders are processed and fulfilled in partnership with our suppliers, and you will receive an estimated delivery time upon checkout. We reserve the right to cancel or refuse any order at our discretion.
3. Prices & Payments
All prices are listed in [Insert Currency] and include applicable taxes unless otherwise stated. Payments are securely processed via trusted third-party payment providers. Simply Mugs does not store your payment information.
4. Shipping & Delivery
Shipping is available to selected countries and regions. Shipping costs and estimated delivery times are displayed at checkout. We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.
5. Returns & Refunds
Due to the made-to-order nature of our products, we do not accept returns for change of mind. Refunds or replacements will be offered only in cases of:
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Damaged or defective items upon arrival
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Incorrect product or design
Requests must be submitted within 7 days of receiving the item, with photo evidence provided. Please contact us at [insert email].
6. Intellectual Property
All content on this website — including product designs, text, logos, and images — is the property of Simply Mugs or its content creators and is protected by intellectual property laws. You may not copy, reproduce, modify, or distribute any content without prior written permission.
7. Limitation of Liability
To the maximum extent permitted by law, Simply Mugs shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.
8. Privacy Policy
By using our website, you agree to the collection and use of your personal information as outlined in our privacy policy. We are committed to protecting your data and privacy rights.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms or the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Amendments
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the website after such changes constitutes your acceptance of the new Terms.
