Shipping policy

Shipping Policy

Effective Date: [12/07/2025]

At Simply Mugs, every mug is made to order with care and intention. This Shipping Policy outlines how we handle processing, delivery, costs, and timelines so you know exactly what to expect when you place an order.

1. Order Processing

Orders are typically processed within 1-3 business days from the date of purchase.
As all items are made to order, this time allows for production before shipping.
You will receive a confirmation email once your order has been successfully placed, followed by a second email with tracking information once it ships.

2. Shipping Times

Estimated delivery times vary by destination:

Region	Estimated Delivery Time
United Kingdom	3–5 business days
Europe	5–15 business days
United States	15-30 business days
Rest of the world	15-30 business days

Please note that these are estimates. Delays due to customs, holidays, or carrier issues may occur.

3. Shipping Rates

Shipping costs are calculated at checkout and based on:

Your location
Number of items ordered
Carrier rates

4. Tracking Your Order

Once your order ships, you’ll be able to track your item via your account.

5. Delivery Issues

If your order hasn’t arrived within the expected timeframe:

Check the tracking link provided.
Contact your local post carrier with the tracking number.

6. Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.